You can use the RTA’s Change of Bond Contributors Web Service to:
- change bond contributors when tenants leave or move into the property
- change how the bond is distributed by altering how much of the total amount is allocated to each contributor.
Important information for tenants: If you are transferring some, or all of your bond to another party, you should complete a Change of bond contributors form and make sure the new or remaining bond contributor/s pay you the necessary portion of the bond. The RTA is not responsible for any exchange of money between tenants. If you are not transferring your bond to another party, and you are wanting to claim your part of the bond, you should fill in the paper Refund of rental bond.
Successfully submitting a Change of bond contributors request to the RTA does not change the tenants listed on the tenancy agreement. Any changes to the tenancy agreement require approval by the property manager/owner and must be agreed to by all parties.
You should discuss any change of tenants at the property with the property manager/owner before a Change of bond contributors request is submitted to the RTA.
Note:for the best user experience, the RTA recommends using a browser other than Internet Explorer to access Web Services.
Before you begin, you will need:
- your QGov login details (or create a QGov account)
- a bond number for a current tenancy
- the handover or vacate date (if it is changing)
- unique email addresses for all tenants.
- your QGov login details (register for a QGov account now)
- a bond number for a current tenancy
- yourRTA ID number (for organisations and joint lessors only)
- the handover or vacate date (if changing)
- unique email addresses for all tenants.
For more information on QGov, visit the RTA's Understanding QGov page.
Remember: Any person knowingly submitting false or misleading details on the Change of Bond Contributor Web Service is committing an offence under Queensland law.
Who can submit a Change of bond contributors request?
Either the property manager/owner, or a bond contributor who has verified their digital identity through QGov, can start the Change of bond contributors request.
A bond contributor is anyone who:
- has paid an amount towards the bond, and
- is listed on the bond by the RTA.
Bond contributors are usually tenants, but may also be someone who has paid the bond on a tenant’s behalf.
Please note: Only current bond contributors can submit a Change of bond contributors request. Tenants who want to be added to the bond cannot start the Change of bond contributors request.
Customers who do not have Australian-issued identification, and cannot verify their digital identity through QGov, can use the paper-based Change of bond contributors form to submit a request to the RTA.
How does the Change of Bond Contributors Web Service work?
The following steps outline the Change of bond contributors process:
Step 1: either the property manager/owner or a bond contributor submits a Change of bond contributors request using this Web Service.
Step 2:the RTA sends an email to bond contributors who are transferring some, or all, of their bond to another party. The notified bond contributors have 14 days to respond to the request. If any money is changing hands, the bond contributors should organise this directly between themselves.
Option a)if all notified bond contributors agree to the request, the property manager/owner and all contributors remaining on the bond will be sent a confirmation email and the request will be processed.
Option b)if any of the notified contributors disagree with the change, or fail to respond within the 14 days, the Change of bond contributors request will be cancelled.
This table shows who is involved in each step of a Change of bond contributorsrequest:
Who can lodge a CBC request?
Who needs to agree to a CBC request?
Who doesn't need to agree to a CBC request?
Who receives a confirmation email if the CBC request is approved by the RTA?
Who receives an email notification if the CBC request is cancelled?
You can find out more about the Change of Bond Contributors Web Service process by watching this RTA webinar.
For all customers
- Find out more about how QGov works on the RTA's Understanding QGov page.
- Quick guide to changing the bond contributors/contributions, for tenants
For managing parties
- Quick guide to changing the bond contributors/contributions, for property managers/owners
Frequently asked questions (FAQs)
The Rental Deposit Authority holds all rental bonds. You can pay a bond as one amount, or each tenant can contribute an amount, called a bond contribution. A tenant can pay the bond once the owner or agent has completed the lodgement in MyBond.
Transferring bond to another property
You can transfer a bond to another property if: the landlord, agent or manager/provider will remain the same. there is no claim on the original bond. all the original tenants move into the new property with no additional tenants added.
Can I transfer an online bond to another property? No, you will need to refund the bond and create a new online lodgement for the new property.
A bond number is a unique number (maximum of nine-digits) allocated to your bond at the time of lodgement. If you are lodging a bond increase, you can find your bond number on your Acknowledgement of rental bond, which was sent to you when your bond was paid to the RTA.
A U.S. savings bond will have the name of a single owner or two co-owners printed on the bond. Only a listed owner can cash in the savings bond. To change an owner on a savings bond, a reissue request must be sent in along with the bond to the U.S. Treasury.
The owner can transfer EE and I Bonds to another person with a TreasuryDirect account; however, you must wait five business days after the purchase date to transfer the bonds.
It takes at least three months for the registration and transfer of a bond.
A tenancy agreement can normally only be changed if both you and your landlord agree. If you both agree, the change should be recorded in writing, either by drawing up a new written document setting out the terms of the tenancy or by amending the existing written tenancy agreement.
They have 14 days to respond to the Bond Refund Notice in writing and advise if they agree to the requested refund or if they wish to dispute it. If the lessor or their agent agree to the requested refund as detailed in the Bond Refund Notice, all parties will be refunded as requested.
If the claim for bond from the landlord or agent has already been paid, you have 6 months to apply to the NSW Civil and Administrative Tribunal for a full or partial bond refund.
If you're both in agreement over the amount, you can submit a claim using your Rental Bonds Online (RBO) account. The landlord/agent will be emailed a Notice of Claim, and you'll receive your refund within 2 working days of their agreeing to the claim.
Unless there is a dispute about any outstanding issues, they'll ask you to sign a completed bond refund form. You should receive your refund within 3 days of the form being submitted. Refunds are made by direct credit to the bank account number on the refund form and can only be made to a New Zealand bank account.
For general tenancies the law says if the rent is $700 or less per week, the maximum bond amount is 4 weeks rent. If the weekly rent is higher than $700, the amount of bond should be negotiated between the property manager/owner and tenant. The law gives no maximum amount where the weekly rent is higher than $700.
There is no limit to the frequency of rent increases during a rooming accommodation agreement. However, 4 weeks notice in writing must be given (except when a new agreement is signed). Rent may also be decreased in certain circumstances.
On average you will receive your bond refund within 2-3 days of the RTA receiving your completed form. We encourage customers not to call until this timeframe has passed. Refunds are only paid into Australian bank accounts (no cheques).
There are two ways that investors make money from bonds. The individual investor buys bonds directly, with the aim of holding them until they mature in order to profit from the interest they earn. They may also buy into a bond mutual fund or a bond exchange-traded fund (ETF).
Investors buy bonds because: They provide a predictable income stream. Typically, bonds pay interest twice a year. If the bonds are held to maturity, bondholders get back the entire principal, so bonds are a way to preserve capital while investing.
Bonds pay interest every six months.
Bonds can act as an inflation hedge; some investors buy bonds such as Series I Savings Bonds or Treasury Inflation-Protected Securities (TIPS) for this very purpose. Both assets can be effective in controlling for inflation in the long run. Bonds can also reduce the volatility of your portfolio's performance.